Privacy Policy

• Name, business name, email address, phone number, mailing address
• Account credentials and authentication details
• Contact preferences and communication settings

• Business type and profile details
• Transaction data, processing volume, settlement information
• Service configuration data and onboarding information
• Underwriting documents, verification data, and risk assessments

• Payment method details (tokenized or encrypted)
• Billing details and refund records
• Transaction metadata, funding timelines, and reconciliation data

• SMS/MMS logs (timestamps, delivery status, message content as permitted)
• Email logs and transactional communication records
• AI receptionist call interactions, summaries, or transcripts (if applicable)
• AI chat agent conversations and automated interaction logs
• Chat history, support interactions, booking activity, and form submissions

• IP address, browser type, device identifiers, operating system
• Login activity, access times, and session activity
• Interaction behavior, clickstream data, navigation patterns
• Application performance metrics and diagnostic logs

• Uploaded files, forms, documents, images, attachments, or signatures
• Responses to surveys, questionnaires, onboarding flows, or business applications
• Comments, messages, or content submitted via the Platform

We may receive data from external partners, including but not limited to:

• Payment processors, card networks, gateways, and acquiring banks
• Fraud-monitoring and compliance partners
• CRM and marketing automation platforms
• AI model providers, voice synthesis providers, and AI automation platforms
• Analytics providers and cloud infrastructure services
• Identity verification and regulatory compliance providers

We may combine this information with data we collect directly.

• Operating and maintaining the Platform
• User authentication and account management
• Payment processing, settlements, and merchant activity
• Providing reporting, analytics, and dashboards
• Delivering AI-powered features including chat agents, voice agents, content generation, and workflow automation

• Sending service notifications and account alerts
• Delivering account notifications, updates, and system alerts
• Providing support, onboarding guidance, and informational content
• Marketing and promotional communications (subject to opt-out rights)
• Automated or AI-generated communications on behalf of TRYBE or TRYBE clients

• Identity verification and authentication
• Monitoring transactions for fraud, suspicious activity, or risk indicators
• Protecting accounts and securing platform access
• Enforcing compliance with banking, card network, and regulatory requirements

• Internal analytics, development, and feature optimization
• Performance monitoring and diagnostics
• Debugging, enhancing reliability and user experience
• Training and improving AI models and automated systems

• Payment processors and gateways
• Issuing banks, acquiring banks, and card networks

• Cloud hosting and infrastructure services
• CRM, automation, SMS, and email delivery platforms
• AI communication tools and third-party AI model providers

• Fraud monitoring solutions
• KYC/AML and identity verification vendors
• Regulatory reporting and audit partners

We may disclose information when required by law, court order, subpoena, or legal process, or when necessary to:

• Comply with applicable laws and regulations
• Respond to lawful requests from government authorities
• Protect the rights, property, or safety of TRYBE, our users, or others
• Enforce our Terms & Conditions or other agreements
• Prevent fraud, security threats, or illegal activity

When you use AI Features, your input, queries, and interactions may be processed by third-party AI model providers. These providers operate independently of TRYBE and are governed by their own privacy policies and terms of service.

TRYBE does not warrant the accuracy, completeness, or appropriateness of AI-generated content. You are responsible for reviewing and validating all AI outputs before relying on them or distributing them to third parties.

Data shared with AI providers may include, but is not limited to:

• User queries and prompts
• Conversation history and context
• Business data and customer information necessary to generate responses
• Performance and usage metrics

TRYBE does not control how third-party AI providers use or retain data processed through their services.

While your account is active, TRYBE retains your information as necessary to provide Platform services and as required by applicable law or contractual obligation.

Following cancellation or termination of your account, TRYBE will retain your data for a period of thirty (30) days ("Retention Period"). During this period, you may contact support at [email protected] to request an export of your data in a standard format.

After the Retention Period expires, TRYBE may permanently delete all account data, including contacts, communications history, media files, and configuration data. TRYBE shall have no liability for data loss following the expiration of the Retention Period.

Notwithstanding the above, TRYBE may retain data for longer periods where required by applicable law, regulation, legal process, or legitimate business need, including but not limited to fraud prevention, dispute resolution, tax obligations, and regulatory compliance.

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Request corrections or updates to your information
• Request deletion where legally permitted
• Request a copy of your data (data portability)
• Opt out of marketing communications
• Object to certain types of processing

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (TRYBE does not sell personal information)
• Right to non-discrimination for exercising your privacy rights
• Right to correct inaccurate personal information
• Right to limit use and disclosure of sensitive personal information

To exercise these rights, contact us at [email protected]

If you are located in the European Union or European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

To exercise these rights, contact us at [email protected].

Privacy requests may be submitted to:

• Email: [email protected]
• Certified Mail: Trybe Payment Solutions, Inc., 777 Main St., Ste 600, Fort Worth, Texas 76102

TRYBE will respond to verified requests within the timeframes required by applicable law.

Our Platform may use Google Tag Manager, Google Analytics, and other Google tagging technologies. These tools may set cookies or collect identifiers to measure performance, analyze usage, and improve Platform functionality.

If advertising or remarketing tags are enabled, these technologies may collect information across websites for ad personalization. Users can manage Google's ad personalization settings at https://www.google.com/settings/ads.

Essential Cookies — Required for Platform functionality, authentication, and security.

Analytics Cookies — Help us understand how users interact with the Platform to improve performance and user experience.

Marketing Cookies — May be used to deliver relevant advertisements and measure campaign effectiveness.